Privacy policy
Effective Date: 9th December 2025
At The Wellness Collective, we are committed to protecting your privacy and ensuring that your personal information is handled with care, respect, and transparency. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the UK GDPR and the Data Protection Act 2018.
What Information We Collect
We may collect and process the following types of personal data:
Contact details (e.g., name, email address, phone number)
Wellness intake information (e.g., responses to forms or questionnaires)
Booking details (e.g., session preferences, availability)
Payment information (processed securely via third-party providers)
Website usage data (e.g., cookies, IP address, browser type)
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How We Use Your Information
We use your data to:
Respond to enquiries and provide services you request
Tailor sessions and workshops to your needs
Manage bookings and communications
Share relevant updates or offers (only with your consent)
Improve our website and user experience
We will never sell or share your data with third parties for marketing purposes.
Data Sharing & Confidentiality
Your personal information is shared only with your direct therapist or practitioner and is never disclosed to others without your explicit consent, unless required by law. All practitioners are bound by confidentiality agreements and ethical standards.
Your Rights Under GDPR
You have the right to:
Access the personal data we hold about you
Request corrections or updates
Withdraw consent or request deletion
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at: Wellness@ahealinghouse.org
Cookies & Website Analytics
Our website may use cookies to enhance your browsing experience.
You can manage your cookie preferences through your browser settings.
We may also use anonymized analytics to understand how visitors engage with our site.
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How We Protect Your Data
We take data security seriously. Your information is stored securely using encrypted systems and access is restricted to authorized personnel only. We regularly review our data protection practices to ensure ongoing compliance.
Contact Us If you have any questions about this Privacy Policy or how your data is handled, please reach out to us at:
Email: Wellness@ahealinghouse.org(link to contact form
Phone: 07936328371